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#Frequently Asked Questions

This FAQ page addresses common customer concerns and helps build trust by highlighting the legitimacy, new condition, and U.S.-based shipping of Esrup’s products.

Are your products authentic?
Yes, all of our products and brands are 100% legitimate. We work directly with trusted sources to ensure that every handbag we sell is authentic, brand-new, and from reputable designers.
Do you sell pre-owned or vintage bags?
No, we only sell brand-new handbags. Every item in our inventory is sourced from trusted suppliers and has never been used.
How long does shipping take?
Shipping times vary based on your location, but most orders within the United States arrive within 3-7 business days. Once your order is placed, you’ll receive tracking information to monitor your delivery.
How long does it take for home delivery?
We use Royal mail and DHL to send most of our UK orders.Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
What if I have an issue with my order?
Customer satisfaction is our top priority. If you encounter any issues, please reach out to our customer support team. We’ll be happy to assist you with any questions or concerns.
Can I track my order?
Yes, you will receive a tracking link once your order has shipped. You can follow your package’s journey directly from our warehouse to your doorstep.
Are your handbags brand new?
Absolutely! Every item at Esrup is brand new, never used, and in pristine condition. We pride ourselves on delivering quality products, ensuring that your handbag arrives exactly as you’d expect from a designer retailer.
Where do you ship from?
All orders ship directly from the USA. This allows us to provide reliable and fast shipping times for our customers, as well as transparent tracking for all orders.
Do you offer international shipping?
Currently, we only ship within the United States. As we expand, we may look into offering international shipping in the future.
How can I be sure I’m getting a genuine discount?
We’re committed to offering real savings on authentic designer bags. Our pricing is transparent, and we continuously work to provide the best deals by sourcing directly from suppliers. What you see is exactly what you get—quality designer bags at a great price.
Do you offer returns or exchanges?
Yes, we offer a hassle-free return policy for most products within 30 days of purchase. Please ensure the handbag is unused and in its original packaging. For more information, please email us.